Returns & Exchanges
Satisfaction Guaranteed! We'll gladly provide an exchange or refund of your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them. For products returned in original condition within 60 days of your receipt, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). For products returned in original condition after 60 days of your receipt, you will receive a merchandise credit certificate equal to your original purchase price (excluding discounts, and any shipping and handling charges) which will be good towards a future purchase at Wintersilks. Sorry, we cannot provide any refund or exchange for items returned more than 180 days after you receive them.
The following policies may also apply:
Unless defective or damaged in shipment, items marked with an "(H)" or "(NR)" in the catalog and on our website cannot be returned. These products include those such as intimate apparel, certain third party branded goods, and health and personal care items.
Products that are customized, monogrammed or perishable cannot be returned unless defective or damaged in shipment.
Return of larger items may be subject to a restocking, return delivery and/or shipping and handling charge, except where prohibited by law.
How to Return an Item:
Complete the Return/Exchange Form included with your packaging. If you don't have the Return/Exchange Form, just be sure to include your name, address and customer number, along with instructions whether to exchange the item, refund the merchandise purchase price, or credit your Wintersilks Credit Card account or credit card.
Detach and enclose the Return/Exchange Form (or include your return/exchange information as noted above) in the package with the merchandise you are returning.
Use our convenient pre-addressed return label, found on your packing slip, to ship your package. It's pre-addressed and pre-paid. The return shipping and handling charges will be deducted from your merchandise refund or billed to your Wintersilks Credit Card account or credit card. Please note that some heavier packages or items shipped directly from the manufacturer or shipped outside the continental United States do not include a pre-paid label.
Simply attach the label to your return package and give the package to your Postal Carrier or drop it off at any U.S. Post Office location - no need to stand in line!
At your own cost, you may also use the delivery service of your choice to return your package .
Please allow 1-2 billing cycles for credits to process on your credit card. If you have requested an exchange, you will be refunded for the return and charged for the exchange upon shipment.
If you have further questions concerning a return or exchange call us toll-free at 1-800-718-3687, Monday - Friday 9AM - 9PM EST.