Returns & Exchanges
There are no time limits on returns at WinterSilks. If you're not 100% pleased with your purchase, we'll gladly provide an exchange or refund your purchase price (excluding discounts, and shipping and handling charges) for items returned in their original condition within 90 days after your receive them. Refunds will be made in your original form of payment. For products returned in original condition after 90 days of your receipt, you will receive a merchandise credit certificate equal to your original purchase price (excluding discounts, and shipping and handling charges) which will be good towards a future purchase at WinterSilks.
Returning an item
To return or exchange an item, follow the instructions on the packing slip enclosed with your order. Please allow 1-2 billing cycles for credits to process on your credit card. If you have requested an exchange, you will be refunded for the return and charged for the exchange upon shipment. If you have further questions concerning a return or exchange, please contact us or call 1-800-718-3687.
WinterSilks Returns Dept.
Customer Care 006
100 Murray Dr. Warren, PA 16368