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A modern twist on women's classic fashion and accessories.
Premium-quality clothing and accessories with a classic flair.
Original silk apparel for women's and men's year-round comfort.
Women's & men's fine clothing, brand-name shoes, scrumptious food & savvy gifts.
An energetic mix of clothing, shoes & accessories for play, travel, work or just hanging out.
Creative inspiration for the home.
Shop Fashion Values for Women, Men and Home.
Style, Comfort and Value!
Timeless women's apparel and shoes in famous and exclusive brands.
Quality women's apparel, shoes and accessories at unbeatable value.
Helpful products for a full, independent life at any age.
Products that make life easier: problem-solvers for in and around the home.
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A modern twist on women's classic fashion and accessories.
Beauty, wellness and beyond . . . helping women look and feel great at any age.
Quality women's apparel, shoes and accessories at unbeatable value.
Blair Online Catalog - Fashion Values for Women, Men & Home
Classic womens apparel in Misses, Petites and Women's sizes.
Helpful products for a full, independent life at any age.
Haband Clothing Catalog | Clothing Online for Men & Women
Creative inspiration for the home.
Endless Options for Active Living - Women's & Men's Clothing, Home, Health, Beauty & More
Women's & men's fine clothing, brand-name shoes, scrumptious food & savvy gifts.
Timeless women's apparel and shoes in famous and exclusive brands.
Save big with clearance prices on all of our brands.
An energetic mix of clothing, shoes & accessories for play, travel, work or just hanging out.
Products that make life easier: problem-solvers for in and around the home
Premium-quality clothing and accessories with a classic flair.
Stylish, affordable women's fashion, footwear and accessories serving sizes 14 to 28.
Original silk apparel for women's and men's year-round comfort.
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Welcome to Wintersilks
Customer Service

Customer Service

About Us

 

WinterSilks

WinterSilks Customer Service

 

As our highly valued customer, it is our pleasure to serve you. If you can’t find an answer to your question below, please don’t hesitate to call us at 1-800-718-3687. Our Customer Service Specialists are eager to respond to any questions you may have regarding your order, and to discuss our many service options.


Our mission at WinterSilks is to make your world a comfortable, more luxurious place to live!

 

Frequently Asked Questions


Order Information

 

Payment Types and Sales Tax

 

What are my shipping options?

Do you ship to PO Boxes or APO/FPO Boxes? Alaska, Hawaii, or U.S. territories?


Size Charts

How do I determine which size will fit?

 

Returns/Exchanges/Refunds

What is your return/exchange policy?
 

Gift Cards/Gift Services

 

Account Assistance

 

Fabric

Where can I find information about the fabrics you offer?
 

Gift Packaging

Do you offer gift packaging?
What is the charge for gift packaging?

 

VIP+

VIP+ FAQs

 

Contact Us
Email
Phone
Fax
Mail

 


Why is .Blair.com added to the WinterSilks URL?
How do I find the item number of a product? What is 97389?

 

 


 

Order Information

 

Ways you can order
If you prefer to order offline, call us at 1-800-648-7455 or fax your completed order form to WinterSilks Fax Line at 1-800-247-8477.

*Calls may be monitored and recorded for quality assurance purposes.


Changing or canceling your order
You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call Customer Service at 1-800-718-3687. Please have your order number available.

Tracking your order
To track your order, click Order Status.

Order confirmation
You will receive an email order confirmation from us.  Please enter your email address correctly to ensure you receive your order confirmation. We suggest adding WinterSilks@e.wintersilks.com to your address book to be certain you properly receive all notifications.
 


 

Payment Types and Sales Tax

 

Payment types accepted

We accept all major credit cards, including Visa, MasterCard, American Express and Discover, as well as our WinterSilks Credit Card. We also accept the credit cards issued by our sister brands. If you prefer to mail your order, we accept checks and money orders in addition to all of the previously listed cards.

Sales tax
Sales Tax is a tax imposed by state and local jurisdictions on retailers for the privilege of selling tangible goods to consumers. Each State and local jurisdiction has their own calculation and guidelines for what are “taxable goods” and what are exempted. A purchase on the internet is often subject to those taxes and is not exempted from sales tax. In states where the company is required to submit sales tax, the company may charge your order for tax. If your purchase is taxable within your state or jurisdiction, and the company has not charged your order Sales Tax, you may be responsible for paying the sales tax on your purchase.


Tax rules and guidelines can be found at your state's taxing authority website. Also see: INDIVIDUAL STATE SALES/USE TAX INFORMATION




Gift Cards/Gift Services

 

Redeeming your Gift Card or Certificate

At checkout, please use the payment option called “Redeem a Gift Card, Gift Certificate, or Rewards Certificate.”  Enter the Gift Card or Certificate number. 

 

Order total is more/less than the value of your Gift Card

If your order total is more than the value of your Gift Card, enter a credit card number for the balance of the payment. If your order is less than the value of your Gift Card, the balance will remain on your Gift Card for future purchases.

 

Lost or stolen Gift Card

Sorry, we cannot be responsible for lost or stolen Gift Cards.

 

Returning merchandise purchased with a Gift Card

We will issue a check, sent to the name and address the merchandise was shipped to.

 



Account Assistance

 

Email address and password
If you have registered with us, you may update your password and/or email address at any time. Please select My Account to log in and select Change My Email or Password to make any changes.

Unsubscribing from our email list
To unsubscribe from our email list, click “Unsubscribe” at the bottom of any of our marketing emails.
 

Forgot my password
Upon sign in, if you have forgotten your password you may click on the Forgot Your Password link. For your security, we will ask for the email address associated to the account. We will send an email to the email address with instructions on how to reset your password. For added security, we delete all stored credit card information when your password is reset.
 

Benefits of Registration
Make your checkout process even easier by setting up a secure personal account!

  • Your information will be automatically entered into the billing screen making checkout fast and easy.
  • You will be able to view all your order history online.
  • You will be able to store multiple ship-to addresses in your personalized address book for yourself, as well as loved ones and friends.
  • You may store credit card information securely for future purchases.

 

Is your website a secure site?
We use Secure Sockets Layer (SSL) to encrypt all of your personal data during transmission over the Internet. This is to ensure that the information you shared with us on our website is safe and protected.

Not receiving email confirmations
If you are not receiving our emails, we suggest confirming your email address in the My Account section. If that is correct, please add WinterSilks@e.wintersilks.com to your address book to ensure our emails to you are not being blocked.


 


 

Gift Packaging


WinterSilks Gift Wrap
 
Complement your gift with our signature gift box for only $5.99. Your gift will arrive neatly wrapped in tissue and placed in our decorative packaging. A personalized message card may be included.

You will receive a confirmation that the package has been shipped to the gift recipient.

 

VIP+ FAQs

VIP+
What are the Benefits of being a VIP+ Member?
  • 10% off merchandise orders you place with us and any company in our Family of Brands
  • 5% rebates back on purchases you make at over 1000 retailers like, Target, Walmart and Walgreens
  • Up to $10 in rebates back on each shipping and return shipping fee you pay
  • 10% off $25 gift cards from a list of participating retailers

What is the cost to be a VIP+ Member?
  • The first 30 days of your membership will be at the introductory cost of $1.99. After your first 30 day trial, your membership will automatically continue for just $14.97 a month, and will be charged to the credit card you authorized when you enrolled.
  • If you decide to not continue your membership after your 30 day trial, simply log onto WinterSilks VIP Plus or call 888-288-2053 to cancel. There is no obligation to continue.
  • You may cancel at any time if you are not completely satisfied, and there will be no future charges.

How do I join?
  • At this time, we are not accepting new VIP+ members. Thank you for your interest and for shopping at Appleseed's

 


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Contact Us

 

Email

Click here to send us an email: Contact Us


Phone

Customer Service, Monday through Friday, 9AM – 9PM EST
1-800-718-3687


For calls from outside the United States
1-814-726-6896


Phone Orders, Available Anytime
1-800-648-7455


Fax

Fax Orders, Available Anytime
1-800-247-8477


Mail

 

WinterSilks Mail Center

PO Box 196

Jessup, PA 18434-0196

 


 

Why is .Blair.com added to your URL?


WinterSilks is proud to be part of Bluestem Brands, Inc., a collection of top specialty clothing, footwear, household and health brands for women and men. Our sister brands include Appleseed's, Blair, Bedford Fair Lifestyles, Draper's & Damon's, Gold Violin, Haband, LinenSource, Norm Thompson, Old Pueblo Traders, Sahalie, Solutions, The Tog Shop and Willow Ridge. Together we share a common commitment to uncompromising quality, steadfast value, and the superb customer service you expect and deserve. Our goal is to offer the highest caliber of products to enhance your life and style.


In order to best serve you, we've created a single, easy-to-shop website that we think you'll especially enjoy. One website allows you shop multiple brands at the same time, with one order checkout that ships your items together saving you time and money. Now it's even easier to find the classic, quality clothing you love.

 


 

How do I find the item number of a product? What is 97389?


If you’re looking for the style number of a particular item, you may find it on your order confirmation or invoice. If you ordered the item after November 2012 and created an account, you can find the style number in your online order history here. Please note: 97389, which is found on the tags, is a company identifier and not a product number. If you have trouble locating a product or style at any time, please contact Customer Service at 1-800-718-3687.





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