WinterSilks Customer Service
As our highly valued customer, it is our pleasure to serve you. If you can’t find an answer to your question below, please don’t hesitate to call us at 1-800-718-3687. Our Customer Service Specialists are eager to respond to any questions you may have regarding your order, and to discuss our many service options.
Our mission at WinterSilks is to make your world a comfortable, more luxurious place to live!
Frequently Asked Questions
Payment Types and Sales Tax
What are my shipping options?
Do you ship to PO Boxes or APO/FPO Boxes? Alaska, Hawaii, or U.S. territories? Internationally?
How do I determine which size will fit?
What is your return/exchange policy?
Gift Cards/Gift Services
Where can I find information about the fabrics you offer?
Do you offer gift packaging?
What is the charge for gift packaging?
Why is .Blair.com added to the WinterSilks URL?
How do I find the item number of a product? What is 97389?
Ways you can order
If you prefer to order offline, call us at 1-800-648-7455 or fax your completed order form to WinterSilks Fax Line at 1-800-247-8477.
*Calls may be monitored and recorded for quality assurance purposes.
Changing or canceling your order
You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call Customer Service at 1-800-718-3687. Please have your order number available.
Tracking your order
To track your order, click Order Status.
You will receive an email order confirmation from us. Please enter your email address correctly to ensure you receive your order confirmation. We suggest adding WinterSilks@e.wintersilks.com to your address book to be certain you properly receive all notifications.
Payment types accepted
We accept all major credit cards, including Visa, MasterCard, American Express and Discover, as well as our WinterSilks Credit Card. We also accept the credit cards issued by our sister brands. If you prefer to mail your order, we accept checks and money orders in addition to all of the previously listed cards.
Sales Tax is a tax imposed by state and local jurisdictions on retailers for the privilege of selling tangible goods to consumers. Each State and local jurisdiction has their own calculation and guidelines for what are “taxable goods” and what are exempted. A purchase on the internet is often subject to those taxes and is not exempted from sales tax. In states where the company is required to submit sales tax, the company may charge your order for tax. If your purchase is taxable within your state or jurisdiction, and the company has not charged your order Sales Tax, you may be responsible for paying the sales tax on your purchase.
Tax rules and guidelines can be found at your state's taxing authority website. Also see: INDIVIDUAL STATE SALES/USE TAX INFORMATION
Redeeming your Gift Card or Certificate
At checkout, please use the payment option called “Redeem a Gift Card, Gift Certificate, or Rewards Certificate.” Enter the Gift Card or Certificate number.
Order total is more/less than the value of your Gift Card
If your order total is more than the value of your Gift Card, enter a credit card number for the balance of the payment. If your order is less than the value of your Gift Card, the balance will remain on your Gift Card for future purchases.
Lost or stolen Gift Card
Sorry, we cannot be responsible for lost or stolen Gift Cards.
Returning merchandise purchased with a Gift Card
We will issue a check, sent to the name and address the merchandise was shipped to.
Email address and password
If you have registered with us, you may update your password and/or email address at any time. Please select My Account to log in and select Change My Email or Password to make any changes.
Unsubscribing from our email list
To unsubscribe from our email list, click “Unsubscribe” at the bottom of any of our marketing emails.
Forgot my password
Upon sign in, if you have forgotten your password you may click on the Forgot Your Password link. For your security, we will ask for the email address associated to the account. We will send an email to the email address with instructions on how to reset your password. For added security, we delete all stored credit card information when your password is reset.
Benefits of Registration
Make your checkout process even easier by setting up a secure personal account!
Your information will be automatically entered into the billing screen making checkout fast and easy.
You will be able to view all your order history online.
You will be able to store multiple ship-to addresses in your personalized address book for yourself, as well as loved ones and friends.
You may store credit card information securely for future purchases.
Is your website a secure site?
We use Secure Sockets Layer (SSL) to encrypt all of your personal data during transmission over the Internet. This is to ensure that the information you shared with us on our website is safe and protected.
Not receiving email confirmations
If you are not receiving our emails, we suggest confirming your email address in the My Account section. If that is correct, please add WinterSilks@e.wintersilks.com to your address book to ensure our emails to you are not being blocked.
Complement your gift with our signature gift box for only $5.99. Your gift will arrive neatly wrapped in tissue and placed in our decorative packaging. A personalized message card may be included.
You will receive a confirmation that the package has been shipped to the gift recipient.
Click here to send us an email: Contact Us
Customer Service, Monday through Friday, 9AM – 9PM EST
For calls from outside the United States
Phone Orders, Available Anytime
Fax Orders, Available Anytime
Chat with customer service, Monday through Friday 9AM – 9PM EST
WinterSilks Mail Center
PO Box 196
Jessup, PA 18434-0196
WinterSilks is proud to be part of Bluestem Brands, Inc., a collection of top specialty clothing, footwear, household and health brands for women and men. Our sister brands include Appleseed's, Blair, Bedford Fair Lifestyles, Draper's & Damon's, Gold Violin, Haband, LinenSource, Norm Thompson, Old Pueblo Traders, Sahalie, Solutions, The Tog Shop and Willow Ridge. Together we share a common commitment to uncompromising quality, steadfast value, and the superb customer service you expect and deserve. Our goal is to offer the highest caliber of products to enhance your life and style.
In order to best serve you, we've created a single, easy-to-shop website that we think you'll especially enjoy. One website allows you shop multiple brands at the same time, with one order checkout that ships your items together saving you time and money. Now it's even easier to find the classic, quality clothing you love.
If you’re looking for the style number of a particular item, you may find it on your order confirmation or invoice. If you ordered the item after November 2012 and created an account, you can find the style number in your online order history here. Please note: 97389, which is found on the tags, is a company identifier and not a product number. If you have trouble locating a product or style at any time, please contact Customer Service at 1-800-718-3687.
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